1. General Provisions
By accessing this website and booking a stay at The Olive Green Resort, you agree to comply with and be bound by these terms. The resort reserves the right to change or modify these terms at any time without prior notice.
2. Check-in and Check-out
- Check-in Time: 1:00 PM
- Check-out Time: 10:00 AM
- Early check-in or late check-out is subject to availability and may incur additional charges.
- A valid government-issued photo ID (Aadhar Card, Passport, or Driving License) is mandatory for all guests at the time of check-in.
3. Occupancy Policy
- Standard occupancy is two adults per room.
- Extra adults or children above a certain age will be charged as per the resort’s current seasonal rates.
4. Guest Conduct
- Guests are expected to maintain the decorum of the resort.
- Any damage to resort property caused by a guest will be charged directly to the guest’s account.
- Illegal activities, including the possession of prohibited substances, are strictly forbidden on the premises.
5. Liability
The Olive Green Resort is not responsible for the loss, theft, or damage of any personal belongings. Guests are encouraged to use the provided in-room safety facilities where available.
Refund and Cancellation Policy
We understand that plans can change. To ensure a smooth process for all our guests, the following policy applies to all bookings made directly through our website.
1. Cancellation Timeline
- 7 Days or More Before Arrival: 100% refund of the booking amount (minus a small processing fee).
- 3 to 7 Days Before Arrival: 50% refund of the total booking amount.
- Less than 72 Hours Before Arrival: No refund will be provided for cancellations made within this window.
2. No-Show Policy
In the event of a “No-Show” (failure to arrive without prior notification), the entire booking amount will be forfeited, and no refund or credit will be issued.
3. Early Departure
If a guest chooses to shorten their stay after checking in, the resort is not obligated to provide a refund for the remaining nights.
4. Refund Processing
- Approved refunds will be processed back to the original payment method within 7 to 10 business days.
- For bookings made through third-party travel agencies (OTA), guests must contact the respective agency to initiate a cancellation.